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The Lifetime Guarantee

Why are they Guaranteed?

When people hear about our warranty they are often surprised to say the least. Some might even think it's a marketing gimmick.Well, rest assured, it is not. We are serious.We are so confident in the quality and durability of our tasbihs that we will stand behind them, for life.Traditionally muslims considered their Islamic prayer beads very intimate companions. They were alway an important of life's most precious moments.They accompanied them in times of joy and difficulty so much so that they were seen as a symbolic representation of one's life.So, when it was time to return one's maker it was the muslim's prayer beads that were considered the most meaningful part of one's estate. Inheritors would cherish them as a deep connection back to their loved one's.Now we don't want be to morbid. God willing, you will have a long prosperous life, just rest assured that your prayer beads will be there when you need them.

 

What is covered? 

We can't guarantee that your Tasbih will be in mint condition in the year 2120, but we will guarantee the integrity main string and the beads on it. If the main string breaks or the main beads are lost or severely damaged, to the point they are no longer functional we will replace them. Our warranty covers normal wear. 
 

What is not covered?

Everything in life is temporary; it's just that some things are made to last longer than others. Even mountains wear away, eventually. Our warranty does not cover rough handling. Our beads are designed for devotion not dramatic action stunts. We guarantee that you will own a functional set or the rest of your life. This comes down to the main string and the main beads. Our warranty does not cover the tassels, the counter beads, the abacus counter, or any other accessories.

How we verify a claim.

Well, first of all, we are talking about prayer beads here. Folks that buy prayer beads are presumably in the top percentile of character and integrity. Plus, we consider you as family once you hold one of our precious sets. So no, we will not send a private investigator to determine the cause of breakage. We will ask you to send a photo, fill out a replacement form, and give us your word.

If you would like file a replacement claim please email us at support@basmalabeads.com