Returns and Exchanges
At Basmala Beads, your satisfaction is paramount. That's why we've made our return process flexible and customer-friendly.
30-Day Return Window Not completely satisfied with your order? No worries. You have 30 days from the time your order is delivered to make a return.
Two Refund Options for Your Convenience We understand different needs, so we offer two refund choices:
- Free Return Shipping + Store Credit: Choose this for a smooth, cost-free return process and get store credit to pick another beautiful item from our collection.
- Refund to Original Payment Method: Prefer a refund back to your payment method? That's possible too, with a return shipping fee.
Keep Your Return Tracking Number Handy Please hold onto your return tracking number. It's essential for us to locate your return.
Processing Your Store Credit Once we receive your return, we'll take up to 7 business days to issue your store credit.
Exchanges Made Easy Want to exchange? Use your store credit to place a new order. It's that simple.
Condition for Return Just a heads-up: items must be unused and in their original packaging to be eligible for return.
Need Help? Contact Us Questions? Need assistance with your return? Reach out to us at support@basmalabeads.com. We promise a response within 48 hours.
At Basmala Beads, we're committed to ensuring your experience with us is as fulfilling and hassle-free as possible.
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