Our product is very unique and we thus have clients from all over the world. We do our best to choose the most efficient couriers (we never use budget shippers that are unreliable) and we even cover customs if the destination country allows it. We do all we can to make our international clients’ experience as seamless as possible. Most of our products are shipped from our main US warehouse. We ship within 24 hours and depending on your shipping choice you should receive your set within 10 business days.
2. Do you accept returns?
Yes! We offer a 30-day policy. Simply contact our customer support team and you will be in good hands.
3. Will I pay customs?
We do all we can to clear customs before our work is shipped. Many countries allow us to pre-pay customs and we always do. That being said, there are times when customers may be charged customs, but this is very rare.
4. Are the gemstones authentic?
Yes. We take great care to source the finest natural materials.
5. Will my Tasbih Break?
Our top priority is durability. We want your set to last a lifetime. It is with this vision that we source the most durable material, choose our designs, and most importantly select our string. After years of experimentation and research, we have honed in the strongest strings available in the world market. We use highly abrasive resistant strings to last you a lifetime
We are so confident that we offer a lifetime guarantee.
6. Are payments on your website secure?
Yes. We take the utmost care to secure our e-commerce platform with highly secure payment gateways and SSL-protected transactions.
7. What is covered in the lifetime guarantee?
Everything in life is temporary; it's just that some things are made to last longer than others. Even mountains wear away, eventually. Our warranty does not cover rough handling. Our beads are designed for devotion, not dramatic action stunts. We guarantee that you will own a functional set for the rest of your life. This comes down to the main string and the main beads. Our warranty does not cover the tassels, the counter beads, the abacus counter, or any other accessories.
8. Can I pay cash on delivery?
Unfortunately, we only accept online payments. Rest assured that your satisfaction is guaranteed with our 30-day return policy.
9. Will my shipment be delayed?
We take great care to choose the most efficient couriers. We take our post-purchase service very seriously and do all we can to ensure a hassle-free experience.
10. Where are you based?
Our headquarters is in Allentown PA, USA. We also operate a fulfillment center in the Middle East. Our shipments are always shipped express and are all ensured.
11. What makes these Tasbih special?
1. Premium Natural Gemstones
2. Natural Exotic Woods
3. Specialty Thread - Durable
4. Inspirational Designs
6. Guaranteed for life - Unmatched Quality
7. Ready to be gifted - Premium Packaging
12. When will my Tasbih arrive?
Shipments are fulfilled within 24 hours of your order and take approximately 7-10 business days to arrive.
13. Why do your Tasbih sell out so quickly?
Our craft is a very time-intensive one. It takes many days of diligent work to craft a quality Tasbih. This means that by definition all of our work is 'limited edition'. Some of our sets sell out within days of release, and although we do our best to meet this demand, the nature of our craft must be respected.
14. Do you have a physical store?
Currently, we only operate online at basmalabeads.com
Stay tuned for exciting announcements in this regard soon!
When people hear about our warranty they are often surprised to say the least. Some might even think it's a marketing gimmick. Well, rest assured, it is not. We are serious. We are so confident in the quality and durability of our Tasbihs that we will stand behind them, for life. Traditionally muslims considered their Islamic prayer beads very intimate companions. They were alway an important of life's most precious moments. They accompanied them in times of joy and difficulty so much so that they were seen as a symbolic representation of one's life. So, when it was time to return one's maker it was the muslim's prayer beads that were considered the most meaningful part of one's estate. Inheritors would cherish them as a deep connection back to their loved one's. Now we don't want be to morbid. God willing, you will have a long prosperous life, just rest assured that your prayer beads will be there when you need them.
What is covered?
We can't guarantee that your Tasbih will be in mint condition in the year 2120, but we will guarantee the integrity main string and the beads on it. If the main string breaks or the main beads are lost or severely damaged, to the point they are no longer functional we will replace them. Our warranty covers normal wear.
What is not covered?
Everything in life is temporary; it's just that some things are made to last longer than others. Even mountains wear away, eventually. Our warranty does not cover rough handling. Our beads are designed for devotion not dramatic action stunts. We guarantee that you will own a functional set or the rest of your life. This comes down to the main string and the main beads. Our warranty does not cover the tassels, the counter beads, the abacus counter, or any other accessories.
How we verify a claim.
Well, first of all, we are talking about prayer beads here. Folks that buy prayer beads are presumably in the top percentile of character and integrity. Plus, we consider you as family once you hold one of our precious sets. So no, we will not send a private investigator to determine the cause of breakage. We will ask you to send a photo, fill out a replacement form, and give us your word.
If you would like file a replacement claim please email us at firstname.lastname@example.org
Our Tasbihs take hours of focused work, and we don't take any chances with unreliable shipping methods.
Shipping usually takes about 7 business days worldwide (note that if the product is marked as a pre-order that it may take a few weeks to prepare).
We'll cover all shipping costs for orders above $150.
Unlike many stores that offer free shipping, but ship through unreliable local post services, we only ship express.
We also pre-pay customs for all countries that let us do so.