FAQ

1. Do you ship worldwide?
Our product is very unique and we thus have clients from all over the world. We do our best to choose the most efficient couriers (we never use budget shippers that are unreliable) and we even cover customs if the destination country allows it. We do all we can to make our international clients’ experience as seamless as possible. Most of our products are shipped from our main US warehouse. We ship within 24 hours and depending on your shipping choice you should receive your set within 10 business days. 
 
2. Do you accept returns?
Yes! We offer a 30-day policy. Simply contact our customer support team and you will be in good hands. 
 
3. Will I pay customs?
We do all we can to clear customs before our work is shipped. Many countries allow us to pre-pay customs and we always do. That being said, there are times when customers may be charged customs, but this is very rare.
 
4. Are the gemstones authentic?
Yes. We take great care to source the finest natural materials. 
 
5. Will my Tasbih Break?
Our top priority is durability. We want your set to last a lifetime. It is with this vision that we source the most durable material, choose our designs, and most importantly select our string.  After years of experimentation and research, we have honed in the strongest strings available in the world market. We use highly abrasive resistant strings to last you a lifetime
We are so confident that we offer a lifetime guarantee.
 
6. Are payments on your website secure?
Yes. We take the utmost care to secure our e-commerce platform with highly secure payment gateways and SSL-protected transactions.
 
7. What is covered in the lifetime guarantee?
Everything in life is temporary; it's just that some things are made to last longer than others. Even mountains wear away, eventually. Our warranty does not cover rough handling. Our beads are designed for devotion, not dramatic action stunts. We guarantee that you will own a functional set for the rest of your life. This comes down to the main string and the main beads. Our warranty does not cover the tassels, the counter beads, the abacus counter, or any other accessories.
 
8. Can I pay cash on delivery?
Unfortunately, we only accept online payments. Rest assured that your satisfaction is guaranteed with our 30-day return policy. 
 
9. Will my shipment be delayed?
We take great care to choose the most efficient couriers. We take our post-purchase service very seriously and do all we can to ensure a hassle-free experience. 
 
10. Where are you based? 
Our headquarters is in Allentown PA, USA.  We also operate a fulfillment center in the Middle East. Our shipments are always shipped express and are all ensured. 
 
11. What makes these Tasbih special?
1. Premium Natural Gemstones
2. Natural Exotic Woods
3. Specialty  Thread - Durable
4. Inspirational Designs
5. Handcrafted
6. Guaranteed for life - Unmatched Quality
7. Ready to be gifted - Premium Packaging
 
12. When will my Tasbih arrive?
Shipments are fulfilled within 24 hours of your order and take approximately 7-10 business days to arrive.
 
13. Why do your Tasbih sell out so quickly?
Our craft is a very time-intensive one. It takes many days of diligent work to craft a quality Tasbih. This means that by definition all of our work is 'limited edition'. Some of our sets sell out within days of release, and although we do our best to meet this demand, the nature of our craft must be respected. 
 
14. Do you have a physical store?
Currently, we only operate online at basmalabeads.com 
Stay tuned for exciting announcements in this regard soon!